Meet us online: TCDRS launches Online Counseling program  

If you attended our annual conference last month, you may have gotten a glimpse of the new TCDRS Online Counseling program. 

So far, it’s gotten glowing reviews from our members who have submitted survey responses: 

“This is a great tool,” wrote a member after their online counseling session. “I’m very excited and happy to know I can reach a representative from anywhere and that it still feels very personal.” 

“It really helped employees here at the Sheriff’s office,” wrote a different member. “Sometimes we have computers to use. Sometimes not. My phone conference was very helpful.”

“I was very impressed with the screenshot feature to save the information we received from the representative,” wrote another member. 

Online Counseling lets TCDRS members book an online appointment with a TCDRS representative directly, without having to wait for a representative to visit their county or district in person. Though this service does not replace in-person meetings, it does allow us to reach more members, faster.  

What is Online Counseling?

Online counseling is a 30-minute, one-on-one counseling session available to any member who wants to learn more about their TCDRS retirement benefits. It enables the member to schedule a face-to-face session with a TCDRS representative from the comfort of their home or office. The session gives members a chance to learn more about their specific TCDRS plan of benefits, see customized estimates and review benefit payment options.

Do members need a webcam?

No webcams required! These are optional if the member wants the representative to see them, but the member can see the representative, and anything they share on screen, without one. All the member needs is a computer (or mobile device) and an internet connection.

Where do members sign up?

To learn more about this service and to sign up, members can visit www.TCDRS.org/OnlineCounseling. Once registration is complete, they will receive a confirmation email with instructions on how to access the session at the selected time and date.

Check out our demonstration video to see Online Counseling in action.